Shipping policy

Shipping

U.S.A. standard shipping takes 4-11 business days.
*International shipping not available at this time.

Expedited Shipping Options
Expedited shipping options will only appear when they are available. Please keep in mind that many shipping carriers are not offering a guarantee on expedited shipping times since covid-19 effected workplace circumstances. If an expedited option is available and you decide to select that, the shipping carrier may not refund your additional cost even if they do not deliver it on time. 

Thanks for understanding that in such cases, ottnp.com cannot not refund your expedited shipping unless the shipping carrier does.

OTTNP will do its best to help, but can't be held responsible for 3rd party missed delivery times.

Tracking States Packaged Delivered - Unable to Locate Package
OTTNP will not cover the cost of reshipping or refunding the order on items marked as delivered.

There may be cases where the delivery was made, but the package was left in an unexpected location at the shipping address. Please reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

OTTNP is not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

If you are unable to locate the package, you will need to replace your order.

Item Arrived Damaged
Please contact me immediately. Take as many photos possible of the damaged item.

Use this form to contact me.

Incorrect Address
If an order is returned back to ottnp.com due to an incorrect address, you will be responsible for covering all shipping costs to the new address